Receiver Mail

Problem

You see an icon resembling an envelope in the corner of your on-screen guide.

Possible Causes and Solutions

  • You have a receiver mail message. Shaw Direct uses receiver mail to let customers know about special offers, new channels, or important announcements about their Shaw Direct system. You can check your receiver mail by pressing OPTIONS then choose 7 - Mail Messages. If you have any active messages you can select them on the screen and press enter to read them. (At this time receiver messaging is only one way. Messages cannot be sent from your Shaw Direct receiver).

More help

Having other trouble with receiver mail messages? Please give us a call at 1.888.554.7827 and one of our skilled Technical Service Representatives will be happy to assist you in doing additional troubleshooting.